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Frequently Asked Questions

Orders

  • How to order

    Ordering is very easy. You just need to choose those articles that you want and incorporate them to your shopping basket. Next step is confirming the order and choose which payment method you want to use.

  • What are the shipping costs?

    The shipping is made by to companies: Correos costing 5,00 € and Nacex costing 7,50 €.

  • Which are the deadlines?

    Depending on the shipping company chosen: Correos ships within three working days and Nacex ships within 24 hours.

  • How do I modify, cancel or remove my order?

    You can modify or cancel from the shopping basket all the articles that you want before you pay your order. If you want to modify your order once made the payment you should send an email to info@alpinna.com. We will answer you as soon as we can.

  • Can I know the state of my order?

    Yes. You need to access to your account. If you need more information you can email us to info@alpinna.com.

Payment

  • How can I pay my order?

    o We accept the main types of credit and debit cards as well as PayPal, with the maximum commitment to data protection. If a problem arises you can always contact via email Alpinna info@alpinna.com.

  • The prices include VAT?

    Yes. All the prices are with VAT included. When you make the payment you will see the VAT breakdown.

Returns and exchanges

  • How many days do I have to make a change or refund a product?

    You have a period of 15 calendar days from the date that you receipt your order.

  • What should I do if I want to return a product of my order?

    Contact us to info@alpinna.com specifying the reference number of the product and we will answer you how to proceed.

  • What is the cost of return?

    Are the same as the cost: 7,50€

  • Under what conditions should I return the order?

    Returns are only accepted when the product is in its original state. Without signs of use or impairment. It must be packed in their original format and retain all labels. The refund amount will not be processed until the company has reviewed the product.

  • How do I know if my refund or exchange process was successful?

    As soon as we receive the items and check their perfect state, we will refund you the total amount of the products in the credit card used for the payment.

Shipping

  • Which countries we deliver?

    We deliver in Spain and Portugal.

  • What can I do if you not send orders to my country?

    o You can contact us via email info@aplinna.com and we will find the way.

General information

  • How I can contact with Alpinna??

    You can send us an email to: info@alpinna.com

  • What happens if an item is sold out?

    We will try to replace it as soon as it’s possible. If there is no more stock available we will withdraw from the sale.

  • What should I do if I receive a wrong item?

    Contact us and we will change for free that product. The item must be not used. You can consult our returns and changes policy.


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